Warren Hoffman is the President and CEO of the Canadian International Institute of Applied Negotiation (CIIAN), an organization that has trained mediators, negotiators, HR professionals, and leaders for more than three decades. He is a member of CIIAN’s training faculty and the lead author of its Self and Others online training program, used by HR professionals, leaders, and dispute resolution practitioners internationally.Warren has over 15 years of experience supporting organisations with workplace conflict, negotiation, and complex interpersonal dynamics. His work spans mediation, negotiation, conflict coaching, and the design of dispute resolution processes across public and private sector contexts.

Workplace conflict rarely reaches HR early or in a simple form. It shows up late, emotionally charged, and shaped by fear, power, and organisational dynamics. This webinar offers HR professionals a new way of reading conflict, not as a single issue to fix, but as a signal of how people, systems, and authority are interacting under pressure. Participants will learn how conflict evolves over time, why familiar approaches work in some situations and fail in others, and how HR’s early responses can stabilise or intensify escalation. The session focuses on practical insights HR can use immediately to assess situations, set direction, and respond more effectively.

In this webinar, you will learn to:

• Recognise how and why workplace conflict escalates over time, and how timing affects which HR interventions are likely to work
• Apply interest-based negotiation, the most common “win-win” approach, and recognise its key limitations in workplace conflict
• Identify how interests, rights, and power shape how people enter and escalate workplace disputes
• Apply the most effective early stabilising move HR can make to support de-escalation
• Use conflict reaching HR as a diagnostic lens to understand how conflict is being handled upstream, and how people are using HR within the workplace system

CPHRNB Members can register for free using discount code: FREE26-NB

Registration Deadline is March 24th, 2026

Note: Please check your junk/spam folder if it has not come through to your in-box. If you have not received your login access information the day prior to the webinar date, please email pd@cphrbc.ca or sign-in your CPHR BC & Yukon Portal (under "My Events") for the webinar instructions.

Both registration and payment are required for every person attending this webinar. All enquiries can be directed to pd@cphrbc.ca.