With over 20 years of experience in management roles, leadership positions and HR, Monique knows and understands the struggles leaders face everyday. As a strategic advisor in leadership and people excellence, specialized in difficult work environments and conflict resolution, she is also known as the specialist who can help organizations align their objectives and re-shift their corporate culture to impact their company’s performance and results. She is a Chartered Professional in Human Resources (CPHR) with a Bachelor’s degree in Psychology, a Master’s in Counselling, a diploma in Mediation, Negotiation, Mediation and Conflict Resolution and is certified in Lead Management, Emotional Intelligence, Insights, and Myers-Briggs Type.

This session is designed specifically for HR professionals and it includes:

• A dynamic presentation of the realities and common pitfalls faced by HR professionals in conflict situations
• A practical case study to encourage reflection and experimentation with an intervention approach
• The introduction of a simple, structured framework (in five steps) to provide clear guidance for managers and staff
• An exploration of intervention styles based on Insights profiles, to gain a better understanding of one’s natural style and blind spots
• Practical tools that you can put into practice immediately

The format is experiential: participants will be encouraged to reflect, discuss and practice in small groups. The aim is for everyone to leave with a clearer understanding of their role and the tools at their disposal in a conflict situation.

Non-Members: $25+tax