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October 18th 2011, 1:00 pm to 4:00 pm Ramada Crystal Palace, Dieppe, NB |
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| Chapter: | Moncton |
| Language: | English |
| Cost: |
Members - $125.00 Non Members - $150.00 (CDN, HST included) |
Presenters: |
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| Disney Institute via webcast along with an on-site facililator | ||
Description: |
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| REGISTRATION DEADLINE HAS BEEN EXTENDED TO OCTOBER 16, 2011. LUNCH: 12:00PM - 1:00PM AFTERNOON SESSION: 1:00PM - 4:00PM Disney’s Approach to Quality Service • Increased market share. A solid reputation. The ability to exceed customer expectations. These are just a few of the rewards of outstanding customer service that Disney delivers every day. Discover how attention to detail can create a consistent, world-class service environment for your employees and consumers. • Understand a service philosophy • Recognize a service culture • Deliver on the service theme | ||
Special Notes: |
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| Registration and lunch will begin at 12:00PM. Nutritional break and lunch will be provided. Cancellation Policy: Individuals wishing to cancel must provide five (5) days notice of cancellation before the event date. Failure to do so will result in the registrant assuming 80% of their registration fees. Please note that another individual could attend in your place. |