For those who work in an environment where there is potential for violence, it is important to develop the skills needed to defuse dangerous situations. This workshop is designed to teach people to de-escalate potentially violent situations through assertiveness and interpersonal communication. The training will explore how anger and violence interplay, including opportunities for self-assessment of personal communication styles. Participants will develop a clear understanding of how to assess the potential for violence and respond with a diverse set of interpersonal tools and strategies designed to defuse potentially violent situations

Some of the Topics Included

• The Physical Violence Spectrum
• Rating Your Workplace Risk Levels
• Anger Cycle and Escalation
• Anger Styles Assessment Questionnaire
• Warning Signs of Potential for Violence
• The Aggression Defusing Process
• Approaching, Containment, and Problem-Solving Strategies
• When and How to Disengage
• Special Considerations for Unique Situations
• Addressing Enablers of Violence

This is not a CPHR NB event, register on thier site. Track your hours.