Workplace conflict rarely reaches HR early or in a simple form. It shows up late, emotionally charged, and shaped by fear, power, and organisational dynamics. This webinar offers HR professionals a new way of reading conflict, not as a single issue to fix, but as a signal of how people, systems, and authority are interacting under pressure. Participants will learn how conflict evolves over time, why familiar approaches work in some situations and fail in others, and how HR’s early responses can stabilise or intensify escalation. The session focuses on practical insights HR can use immediately to assess situations, set direction, and respond more effectively.

In this webinar, you will learn to:

• Recognise how and why workplace conflict escalates over time, and how timing affects which HR interventions are likely to work
• Apply interest-based negotiation, the most common “win-win” approach, and recognise its key limitations in workplace conflict
• Identify how interests, rights, and power shape how people enter and escalate workplace disputes
• Apply the most effective early stabilising move HR can make to support de-escalation
• Use conflict reaching HR as a diagnostic lens to understand how conflict is being handled upstream, and how people are using HR within the workplace system

We will explore how HR and recruitment professionals can balance the growing use of technology with the essential human elements that create trust, connection, and meaningful candidate experiences. This session dives into current recruitment challenges, the risks of over‑automation, and the business value of a human‑centered approach. Participants will learn practical strategies, real examples, and actionable tools to make recruitment more authentic, inclusive, and relationship‑driven, while still leveraging technology for efficiency. Ideal for HR leaders and practitioners seeking to elevate candidate experience, strengthen employer brand, and future‑proof their recruitment practices.